Refund policy

General Return Policy

Thank you for your purchase. We want you to be completely satisfied with your order. However, should you not be entirely happy with a product, you will find all the important information regarding returns below.

Under normal circumstances, we process warranty and customer service claims strictly according to our policies. We stand fully behind the quality of our products and value our customers' conscious decisions – not impulsive purchases. Therefore, we categorically reject returns without a valid reason.

14-Day Right of Withdrawal for Consumers in the EU

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., by email).

Return Conditions
For a return to be accepted, the item must be unworn, unused, and in its original condition with all tags attached and in its original, undamaged packaging. A proof of purchase (e.g., order confirmation) must be presented.

Exclusions from the Right of Withdrawal
The right of withdrawal does not apply to:

Custom-made or personalized items

Perishable goods such as food, flowers, or plants

Hygiene products (e.g., cosmetics)

Hazardous goods, as well as flammable liquids or gases

Special offer items or vouchers, unless explicitly excluded

Return Process
Please contact us in advance at info@nannemode.com if you wish to return an item. After receiving your return request, we will send you a return label and all further information regarding the process. Please do not return the goods without contacting us first.

Warranty and Complaints Regarding Defects
If a product is defective upon receipt or does not match the description, please contact us immediately. We process complaints in accordance with our warranty terms and strive for a quick solution – if necessary, through exchange or repair.

Refund of Payment
After receiving and inspecting the returned item, we will inform you of the status of your refund. If the return is approved, the refund will be processed within 10 business days to the original payment method. Please understand that it may take a few days for your bank or card issuer to credit your account.

If you have not received your refund after 15 business days, please contact us at info@nannemode.com.

Information on Colors, Sizes, and Custom Orders

Color Representation: Due to technical limitations, colors may vary slightly on screen. We strive to display the colors as accurately as possible.

Size Selection: Please use our size charts before purchasing to find the correct fit. If the delivered size differs significantly from the measurements provided, please contact us.

Custom Orders: For personalized or custom-made products: Cancellation is only possible within 24 hours of placing your order. After this time, no return or refund is possible, as production has already begun.

Closing Remarks

We place great value on customer satisfaction and fair business practices. At the same time, we rely on our products being ordered responsibly and only returned for valid reasons. Thank you for your understanding and trust!

If you have any questions, please feel free to contact us:

info@nannemode.com